Shipping & Returns
We use UPS Mail Innovations, FedEx, and/or USPS for order pick up and tracking. The final delivery step is done by USPS or your normal national service.
Shipping costs vary depending on the method you choose. If you’d like to see a list of shipping methods and costs, enter your address before making your purchase. Free standard shipping is available for US orders over $100.
All items sold by Urban Glam are custom-made. Please allow 10-14 days from ordering for delivery.
For local customers, pick up options are available. Please email or call to arrange pick-up.
Because all of the skirts on Urban Glam are custom-made, they are final sale.
If your product is defective, let us know and we'll be happy to make it right.
But if you just want to do a return on a non-skirt item because you don't want the product any more, let us know within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt, order number, or other proof of purchase.
The shipping cost for return items will be paid by the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
We are not able to offer partial refunds for items that are not in their original condition or items that are returned more than 30 days after delivery.
Late or Missing Refunds
If you haven’t received a refund yet, contact your bank or credit card company; it may take some processing time before your refund is officially posted. If you’ve done this and you still have not received your refund, please email us.
We will happily replace items if you receive them in a defective or damaged state. Please submit an email request and send the defective or damaged item to the below address.
To return your product, you should mail your product to: Urban Glam, PO Box 66243, Baltimore, MD 21239. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping items worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.